Last updated: 9 September 2026
The quickest way to reach us is email. One person reads it, and you will get a real reply.
What to write to us about
- A tool is broken — tell us which tool, which browser, and what happened. If a file caused it, describing the file helps a lot (we cannot see it — nothing is uploaded).
- A wrong result — tell us what you expected and what you got.
- A new tool idea — we build most of ours from these.
- Translation mistakes — the site is published in ten languages and we would rather hear about an awkward sentence than leave it.
- Privacy requests — see the Privacy Policy; write to the same address.
- Business and advertising — same address.
Before you write about a broken tool
Two things fix most reports on the spot:
- Try a different browser. The tools use modern browser features; a very old browser may not have them.
- Check the file size. Everything is processed on your own device, so a very large video can exhaust the memory of a phone or an older computer.
What we cannot help with
We cannot recover a file you have lost. Nothing you use with a tool is ever sent to us, so there is no copy on our side — this is also why the tools are private.
Our apps
For a question about one of our mobile apps, please say which app. You can see them all on the Apps page.
Contact us
If anything here is unclear, or you want to make a request about your data, email support@appandtools.com and we will reply.